Commercial Support for Ubuntu Server Edition - Take your project to the next level

Like thousands of organisations thoughout the world you are using Ubuntu Server Edition as a core platform in your business. Like any responsible organisation you need the reassurance of support from a professional source to ensure the success of your project. Nobody understands Ubuntu better than Canonical. Canonical is the commercial sponsor of the Ubuntu project and the experience of the Canonical Global Support Services team gives unrivalled benefit our customers.

With Canonical support expect:

• Expertise - we only recruit Linux experts with a passion for Ubuntu and solving your issues.
• Experience - we have helped hundreds of organisations be successful with Ubuntu. We know the pressures you have and how to resolve them.
• Availability - we have 24x7 if you need it, or can work 9x5 in your work day.
• Priority - jointly assess severity levels and expect <2 hour response by telephone on the most critical issues.
• Automation - we have invested in the web tools and telecommunications to allow you to report queries in the most efficient manner for your business.
• Continuity - through low turnover and the right tools our team can pick up issues from where they were left off eliminating wasteful restating of the issues.
• Advice - our guys are experts, they will go further than resolving the current issue but will offer guidance on the best way to avoid the issue recurring.
• Resolution - We have a simple escalation process in place meaning we will get your issue resolved even if we have to push it to the distribution.
• Extras - free tools like Landcape set our support apart allowing you to simply manage your Ubuntu network and plug it in to the support network also, slashing response and resolution times.
• Protection - larger ($15,000 p.a.) customers can avail, for free, of Canonical's IP protection programme with indemnity up to $2M.

Cost

Coverage	9 x 5	24 x 7
Desktop support (per desktop)	$250 (USD)*	$900 (USD)
Server support (per server)	$750 (USD)*	$2750 (USD)*
Thin client and cluster support	price on application
Term	1 year	1 year
Live phone support	Included	Included
Email support	Included	Included
Free upgrades	Included	Included
Security upgrades	Included	Included
Landscape	Included	Included

*Prices exclude locally applicable sales taxes and are charged per machine.