Support Cloud support
Canonical is a cloud-computing pioneer with the technical expertise to make your journey into the cloud easy and efficient. Enjoy the flexibility, security and cost savings of cloud computing with the assurance of Canonical's support team.
The Linux and open-source experts at Canonical address issues swiftly, helping you maintain a high level of availability. All cloud support includes access to the Canonical support web portal, live phone support, email support and free Ubuntu upgrades and security releases.
For organisations that are considering or just starting to deploy a cloud platform in their environment. Standard support provides business-hours support for either a small base of machines with the entry-level option, or for an entire geographical site with the site option.
Advanced support provides 24x7 support for critical IT environments. The site option with advanced support gives you flexible support for an unlimited number of physical and virtual machines at a single site. So you can commission and decommission machines in your cloud without worrying about support coverage.
Ubuntu Enterprise Cloud
|Hours of coverage||9-9 North America |
|Support channels||Online & phone||Online & phone|
|Track cases online in real time||Yes||Yes|
|Service length||1 year||1 year|
(covers 5 physical machines,
and unlimited virtual machines)
|Additional machines for Entry-level |
(support for additional machines
to the base Entry-level option)
(overs a single geographical site)