Support Premium Service Engineer
Get a premium level of care for your business.
'Having a PSE has been imperative to getting the level of support we require to improve our operational infrastructure.' Antonio Jose Saenz, CTO, Isotrol
Premium Service Engineers are named individuals who offer fast-track resolutions to complex issues. Because they are constantly immersed in high-demand environments with heavy workloads and complex architectures, your PSE has the skills to swiftly uncover the roots of challenging issues.
Your PSE co-ordinates and manages the cases you open, escalating issues to senior engineers and developers when required. And because PSEs are Canonical insiders, they bring you the latest Ubuntu technologies as they emerge.
Regular contact - Bi-weekly or as often as you need to keep you in the know about any updates or news.
Multi-vendor co-ordination through TSAnet – We take responsibility of multi-vendor issues, saving you the hassle of coordinating the support from multiple parties.
Deployment planning – Best-practice advice on platform configuration as well as deployment pitfalls to avoid.
Service review – Twice-yearly review to ensure you are receiving the level of support necessary for your business.
Onsite visit – Once-yearly review to assess your IT environment and understand the changes that have taken place.
Skills training – Two training course credits for any course of your choice.