Support Server support
Available when you need them and fully equipped with in-depth technical knowledge, Canonical's support engineers respond to critical queries in less than two hours.
'I know I have a bunch of very capable people who can help me whenever I have a question.' Yann Hamon, System Manager, Oxford Archaeology
Real-time updates from the online support portal
All server support includes access to Canonical's online support portal which gives you real-time updates on the status of your current cases and the ability to submit additional information or review a full history of closed cases. This means that if an issue is passed to another support engineer during escalation they will receive full details of the issue, as well as your support history. Always proactive, our support team provides you with clear advice to prevent issues from recurring once a resolution has been found.
Resources from the Knowledge Base
The online support portal also gives you access to the Knowledge Base, which features hundreds of articles on best-practice implementations and how to resolve common issues. These articles are written by our support engineers who document the fixes used to resolve common issues, enabling you to benefit from shared enterprise experiences.
Server support coverage
All server support includes Landscape systems management (online), free Ubuntu upgrades and free security updates. Under the Ubuntu Assurance Programme your business is indemnified against IP infringement.
Technical Support Alliance
Canonical is a member of the Technical Support Alliance network (TSANet), which means that our technical engineers liaise with other vendors on your behalf to get incidents resolved. Other vendors in the scheme include VMWare, HP, IBM and Symantec.