Ubuntu Advantage Consulting and support
Support
We are Cloud
Canonical is a cloud-computing pioneer with the technical expertise that can make your journey into the cloud easy and efficient.
Canonical cloud experts can help you from the planning to the maintenance of your Ubuntu based cloud deployment.
Enjoy the flexibility, security and cost savings of cloud computing with the help of our Global Support and Services team. We remove the risk and barriers of deploying new cloud technology to help you realise the benefits of on-demand self-service IT. Our cloud experts will transfer knowledge to your team to help you fill in any skills gaps.
Cloud support with Ubuntu Advantage gives you the assurance of being able to call cloud experts whenever you face a problem or have a question about your Ubuntu Cloud platform. Our cloud experts will not only resolve your current issue, but will offer guidance on the best way to prevent the issue from recurring.
We help you with the installation and configuration of Ubuntu Cloud Infrastructure or Ubuntu Cloud Guest, giving you the necessary support to build a robust platform for on-demand service requests. We also help you resolve issues that arise with its management and maintenance so that you can ensure maximum security on your cloud platform.
All cloud support includes access to the Canonical support web portal, live phone and online access to cloud support engineers, and free Ubuntu upgrades and security releases. Key benefits of these service features include:
Direct access – Speak directly to a support engineer with first-hand knowledge of how best to resolve your issue or log your support query online, giving you the flexibility to report queries in the most efficient manner for your business.
Real-time tracking – Track your issues online in real time through the online support portal. The support portal also allows you to add comments or attach more information at any time so you don't waste time explaining issues.
Availability – Call the Global Support Services team during your local business hours or receive 24/7 phone access for your mission-critical servers. Unlimited cases – Submit any number of support requests.
As all Ubuntu Advantage offerings, our Ubuntu Advantage Cloud includes:
- Landscape, which greatly simplifies managing your servers, particularly keeping them securely up to date
- Knowledge base
- Assurance
- Ability to call onto our consulting services to help you plan your deployments or migration
Ubuntu Advantage offers two cloud support options so you can choose depending on your use of the cloud.
Ubuntu Advantage Cloud Infrastructure
Provides you with all of our services so that you can deploy a Infrastructure as a Service environment on your own servers using Ubuntu Cloud Infrastructure. It covers the OpenStack core components and all the tools to help you deploy and manage it efficiently in your datacenter.
Standard cloud support
Standard cloud support is best suited to organisations that are considering cloud computing, or for those just starting to deploy a cloud platform in their environments. Standard cloud support provides business-hours support for a small base of machines. It offers support per physical machine and an unlimited number of additional Ubuntu machine images.
Advanced cloud support
Advanced cloud support provides 24x7 support for critical IT environments. It gives you complete and comprehensive coverage of your Ubuntu cloud platform so that you can run critical applications on your cloud with the assurance that you have direct support from Canonical's cloud experts. Advanced cloud support provides support per physical machine and an unlimited number of additional Ubuntu machine images.
Ubuntu Advantage Cloud Guest
Provides you with all of our services so that you can safely deploy Ubuntu Cloud Guest on the most popular cloud providers, including Amazon Web Services (EC2), GoGrid and Rackspace. In order to let you scale your deployments without worrying about contract issues, we’re offering a single program that let you scale freely up to a hundred machines and unlimited access to our support engineers.
Purchasing options
The table below lists the prices and features you can expect to find in each cloud subscription.
| Ubuntu Advantage Cloud | Infrastructure | Guest | |
| Price per server | USD 1,050 | USD 1,800 | N/A (up to 100) |
| Base price per year | N/A | N/A | USD 8,000 |
| Monthly subscription | N/A | N/A | USD 800 |
| Features | Standard | Advanced | |
|---|---|---|---|
| Landscape | |||
| Landscape Hosted Edition |  |
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| Landscape Dedicated Server | Optional | Optional | N/A |
| Legal assurance | |||
| Ubuntu Assurance programme | |
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| Knowledge and support | |||
| Knowledge Base | |
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| Networking and network services | |
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| Web and application servers | |
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| Server security | |
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| Basic installation and applications | |
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| Custom package repository |  |
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| Clustering | |
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| High-availability failover | Optional | Optional | Cloud-based resilience |
| Premium Service Engineer | Optional | Optional | Optional |
What's next?
What is Ubuntu Cloud?
Ubuntu Cloud is a set of products that are fully integrated with Ubuntu Server. They include:
Ubuntu Cloud Infrastructure: which provides everything you need to deploy an Infrastructure as a Service (IaaS) environment in your datacentre.
Ubuntu Cloud Guest: which is the most popular operating system image to use on Public and Private clouds.
Juju: a ground breaking new service management product that helps you deploy and scale new services in the cloud in minutes. Experience the power of Juju firsthand ›
