Ubuntu Advantage Support

Ubuntu Advantage

Support

Premium Service Engineer

Get a premium level of care for your business.

"Having a PSE has been imperative to getting the level of
support we require to improve our operational infrastructure."

Antonio Jose Saenz, CTO, Isotrol

Premium Service Engineers (PSEs) are named individuals who offer
fast-track resolutions to complex issues. Because they are
constantly immersed in high-demand environments with heavy
workloads and complex architectures, your PSE has the skills to
swiftly uncover and resolve the roots of challenging issues.

Your PSE co-ordinates and manages the cases you open, escalating
issues to Ubuntu platform engineers when required. And because PSEs
are Canonical insiders, they bring you the latest Ubuntu
technologies as they emerge.

Key features

Regular contact - Bi-weekly or as often as you
need to keep you in the know about any updates or news.

Multi-vendor co-ordination – We take
responsibility of multi-vendor issues, saving you the hassle of
co-ordinating support from multiple parties.

Deployment planning – Best-practice advice on
platform configuration as well as deployment pitfalls to avoid.

Service review – Twice-yearly review to ensure
you are receiving the right level of support for your business.

Onsite visit – Once-yearly review to assess
your IT environment and understand the changes that have taken
place.

Skills training – Two training course credits
for any course of your choice.

Ubuntu Advantage Support