Installation
This covers all the aspects involved with installing Ubuntu onto your computer. Canonical will support various installation methods, setting up your hardware and loading Ubuntu correctly. The specific categories are as follows:
| CD-ROM installation | - Installing Ubuntu from a CDROM.
- Installing Ubuntu from a USB-connected drive.
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| Hardware compatibility | - Assessing hardware compatibility with Ubuntu.
- Choosing the 32 or 64-bit versions of Ubuntu.
- Configuring Ubuntu to use the system's hardware.
- Optimising Ubuntu for Certified or Compatible hardware.
- Configuration of supported peripherals.
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| Application selection | - Recommendation on the specific packages to install for a particular use.
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| Graphical desktop | - Installing and configuring X and the graphical desktop.
- Configuring new monitors or peripherals.
- Optimising X and setting up dual monitors.
- X server and graphical desktop problem solving.
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| System booting | - Setting up system to boot Ubuntu by default.
- Configuring Ubuntu to load other operating systems such as Microsoft Windows.
- Removing Ubuntu as the boot-loader.
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| Windows migration | - Partitioning to account for an existing Windows installation.
- Resizing the file system to provide free space for the Ubuntu installation.
- Configurating Ubuntu to be aware of a legacy operating system.
- Transferring settings from the legacy Windows environment using the Migration Assistant.
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| Advanced file-system setup | - Recommending a specific partitioning scheme depending on the systems tasks.
- Setting up Logical Volume Management, Encryption and RAID using the alternative installer.
- Creating and formatting file systems so that they can be used by Ubuntu.
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Applications
This covers the various programs that are supported as part of the service. Canonical will help you to install, configure and use the various applications. The major categories are:
| Category | Description |
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| Desktop environment | - Configuring desktop preferences.
- Customising desktop look and feel.
- Managing files and folders.
- Adding and removing applications launchers or menu items.
- Browsing network shares.
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| Web browser | - Using and configuring the web browser.
- Installing common plugins from Ubuntu repositories such as Flash.
- Configuring the browser for live bookmarks.
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| Email | - Configuring the default email clients.
- Sending and receiving email.
- Setting up email filtering and anti-spam.
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| Movies and music | - Using and configuring music and video players.
- Installing proprietary commercially supported codecs.
- Troubleshooting and resolving multimedia problems.
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| Digital pictures | - Setting up cameras for use with Ubuntu.
- Configuring applications to import images.
- Creating and editing photo albums.
- Publishing albums on the Internet.
- Debugging and resolving issues.
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| Office applications | - Creating word processed documents, spreadsheets or presentations.
- Configuring the office applications.
- Basic templates and inserting multimedia content.
- Troubleshooting and resolving application issues.
- Does not include advanced usage such programming macros .
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| Games | - Using default desktop games.
- Installing games from Ubuntu repositories.
- Debugging issues with games.
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| Education | - Installing specific education applications and games.
- Configuring education applications for children's use.
- Configuring the desktop environment for particular age groups.
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| Certified applications | - Installation applications distributed through the partner repository.
- Debugging issues that are caused by Ubuntu.
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| Digital art | - Installing digital art and graphics applications.
- Configuring and using application functionality.
- Debugging issues with graphical applications.
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| Messaging | - Installing instant messaging, Internet voice and video conferencing.
- Configuring for major service providers.
- Troubleshooting and resolving application issues.
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| Desktop publishing | - Installing and configuring desktop publishing.
- Using basic templates and inserting multimedia content.
- Printing created documents.
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| Personal accounting | - Installing and setting up the personal accounting application.
- Integrating with supported electronic banking accounts.
- Troubleshooting and resolving application issues.
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Configuration
Configuration covers the general configuration, management and maintenance activities that are needed to keep your Ubuntu system running smoothly. The major categories of support covered are set out below:
| Wireless Internet | - Wireless hardware driver detection and configuration.
- Wireless networking setup.
- Internet configuration and access.
- Wireless roaming setup and configuration.
- Troubleshooting and resolving networking or Internet access problems.
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| Sound | - Configuring sound to work with detected sound card.
- Sound configuration for specific applications.
- Debugging and resolving sound issues.
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| Graphics | - Installing software drivers for the graphical Ubuntu desktop.
- Installing third-party proprietary software drivers for advanced video effects where Ubuntu recommends it.
- Configuring the graphics or monitor setup for advanced video effects.
- Configuring and optimising the graphics setup for dual-monitors.
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| Printers | - Installing a serial or USB printer.
- Configuring to print to a network printer.
- Configuring Ubuntu printing options.
- Resolving printer problems such as driver configuration.
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| System support | - Configuring Ubuntu system components.
- Common configuration such as user and group management.
- Optimising performance of Ubuntu.
- Problem identification, assessment and bug reporting.
- Providing a work-around or complete resolution.
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| Backup | - Installing an appropriate backup application.
- Configuring and deploying a backup system.
- Restoring from backups previously taken.
- Troubleshooting and resolving backup or restore problems.
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| Updates and upgrades | - Installing security or critical fix updates.
- Undertaking upgrades between Ubuntu releases.
- Troubleshooting and resolving update problems.
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| Hardware management | - Configuring Certified and Compatible systems, devices and peripherals.
- Removing hardware and reconfiguring Ubuntu.
- Optimising Ubuntu performance with specific hardware.
- Debugging and resolving hardware issues.
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| Desktop security | - Installing the appropriate firewalling application and kernel support.
- Configuring the firewall to protect and alert against external intrusion.
- Checking for compromise and recovering the system from backup following a security breach.
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